01 May'24
02 May'24
1 room, 2 guests
Sterling Ooty Fern Hill
Fern Hill, Tamil Nadu | Wed, 01 May - Thu, 02 May | 1 Room, 2 Adults
General
Amenities
Rules
About
Reviews
Location
(3,974 reviews)
Spa
Room service
Bar
Housekeeping services
Business center
Restaurant
Check-in: After 02:00 PM, Check-out: 11:00 AM
Guests can pay by Debit/ Credit Card (VISA & Mastercard)
Food from outside NOT allowed within the premises
(3,974 reviews)
5
2.3k
4
818
3
202
2
89
1
150
Location
Rooms
Service
Value
Hygiene
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Trip11969030509 on Apr 29, 2024
Ms. Jaya has provided best services and I'm looking forward to visit here again. Housekeeping Incharge Mr. Subrata has also provided very good services.
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Paradise55343086043 on Apr 29, 2024
Very good service by jaya MAM.good location.very peaceful place and good mannered staffs.food is good and delicious.on time service and very helpful.must visit hotel with good facilities goodππππππππππππππππππππππ
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Pioneer57005274057 on Apr 28, 2024
Very good support from all the staff .... Reception staff Anup Singh has given good support , and paint ball staff Ramesh is also good in nature and supportive ..... Zip line staff Nike are too good .... All the way a very good experience..... .
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Ayan_Ghosh_Roy on Apr 28, 2024
Stayed for 4 nights with family in the last week of April 2024. Check-in process was quick and smooth. Upon checking-in, assigned room 1810 - Privilege Suite - very promptly. However, had to wait for 15 minutes to get in as the card key did not function at all. After a lot of back and forth & trying out multiple key cards, a manual key was finally given to us. This was really frustrating. The door mat outside the door was full of dust and small waste items clearly showing that it hadn't been cleaned. If this wasn't enough, upon entering the room, we found used towels and used slippers in the bathroom. Broken glass pieces were strewn on the side of the bed and human hair was spotted on the floor. Immediately gave a strong feedback to the housekeeping staff. That said, to their credit, they immediately took note of the error and apologised profusely and cleaned up the room in no time. Thereafter, they took special care during our stay to ensure that the stay remains smooth. Special call-out for Shailendra Pushkar, Subrata, Jaya and others in the housekeeping and customer relationship team for their genuineness and their extra effort to make our stay comfortable. The property is stunning and the view from our room was beautiful. The morning sun under the cold breeze was very refreshing. Room however needs a lot of investment to upgrade and make them modern. The mattress was too too too soft for comfort. The curtains were old and eye-lets were torn / missing. One TV did not work. The other did! Dining table was old and the chair cushions were dirty. Room service is prompt and the boys deliver food within 30 minutes. The breakfast spread and the buffet lunch does leave a lot of room for doing better. The food spread / variety is very basic / standard and does not give a wow feeling. One feedback that the folks managing the restaurant have to take seriously and act immediately - there are many flies in the restaurant and are found enjoying the uncovered food like pancakes, cakes, idly, chutney, etc. Needs immediate attention. There are many facilities in the hotel - stargazing, shooting, rock climbing, and others. Many indoor games are available too. All of them come at a minor charge and can be availed easily. The hotel in general is neat and clean. The land-scaping is beautiful and the team does an amazing job of growing many different varieties of flowers. There is ample space for parking though I am given to understand that at times the space falls short - when there is heavy rush. The checkout process was smooth and quick. The bills were kept ready and did not take any time at all to clear the dues. Beware of the overzealous sales staff who are over-eager to sell the hotel membership and continue to give advise even though you have declined it.
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Curious02667798676 on Apr 26, 2024
The stay was great.. we opted for a normal room but ms Jaya was provided us a upgrade and balcony room... Service was good and kind.food are very testy.thanks to Jaya again. Again came back soonβ€οΈβ€οΈβ€οΈππΌππΌππΌππΌππΌππΌππΌππΌππΌππΌππΌππΌππΌππΌ
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4.5/5
How guests rated this hotel
4.5
Location
4
Rooms
4.5
Service
4
Value
4.5
Hygiene
βΉ20,600
Β + βΉ3,708 tax
Β / night
4/5
How guests rated this hotel
5
Location
5
Rooms
4
Service
3.5
Value
4
Hygiene
βΉ11,160
Β + βΉ2,511 tax
Β / night
βΉ15,500
24% off
Price breakup
1 room x 1 night
βΉ15,500
Coupon discount
-βΉ2,790
Property discount
-βΉ1,550
Price after discount
βΉ11,160
+ βΉ2,511 tax
3.5/5
How guests rated this hotel
4.5
Location
4
Rooms
4
Service
3.5
Value
4
Hygiene
βΉ11,443
Β + βΉ2,780 tax
Β / night
βΉ21,750
42% off
Price breakup
1 room x 1 night
βΉ21,750
Coupon discount
-βΉ4,000
Property discount
-βΉ6,307
Price after discount
βΉ11,443
+ βΉ2,780 tax